WHAT IS YOUR WAX MADE OF?
Our wax is made of 100% soy wax. Soy candles produce a long, clean burn. The lower melting point of soy wax also prevents tunneling and residue build-up and provides a more fragrant experience than blended waxes.
WHAT KIND OF FRAGRANCE OILS DO YOU USE?
We use a combination of natural, essential and fragrance oils. This allows our fragrances to be very complex and diverse and gives us a wide range of raw materials to choose from when creating new and exciting fragrances.
IS THERE A PROPER WAY TO BURN YOUR CANDLES?
Yes! A candle burn is affected by several factors including size and shape of vessel, wick, fragrance oil, temperature in the room, etc. The key to achieving the perfect burn is to always allow your candle to completely liquefy across the top before blowing it out to avoid tunneling. Before each burn, make sure your wick is trimmed to ¼”. Don’t drop debris, like matches or wick trimmings, into the wax. Don’t place your burning candle on sensitive or uneven surfaces. Discontinue burning your candle when about ½” of wax remains.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
We begin processing your order as soon as we receive it. Due to the high volume of orders and holiday shipping delays, processing takes 7- 10 business days (and orders placed after 2PM EST are processed the next business day). Please note that we are not open on weekends. Orders typically deliver within 2 to 6 business days from when we ship your order, depending on the shipping option you choose. You’ll get a shipment notification email with a tracking number as soon as your package ships.
Please note, once a package is picked up and scanned in by our carrier, the shipping and delivery status is no longer within our control. We are unable to replace missing or stolen packages at this time. Please reach out directly to the courier for missing or stolen packages. We are not responsible for shipping addresses that were incorrectly entered at checkout.
DO YOU SHIP INTERNATIONALLY?
Currently we do not ship internationally.
DO YOU OFFER EXPEDITED SHIPPING?
If you need to expedite your order, please email info@simplyahhmazingcandles.com before placing your order and we’ll provide you with available options.
REFUNDS, RETURNS, OR EXCHANGES
Due to the nature of our hand-made products and the time that it takes to produce we do not offer refunds or returns at this time. If you have an issue with your order, please email info@simplyahhmazingcandles.com within 48 hours of receiving your order. We will gladly offer you store credit.
CAN I CANCEL OR MAKE CHANGES TO MY ORDER?
We know how important your order is, so we aim to fulfill orders as quickly as possible! Therefore we cannot cancel or change an order once it has been placed.
I RECEIVED A DAMAGED CANDLE(S). WHAT DO I DO?
We take every precautions to pack your items to ensure safe arrival, however, damages do happen once our packages are handed off to the carrier. If your package arrives damaged, please send a photo of your unused products with the package to info@simplyahhmazingcandles.com within 24 hours of receiving your order. You will also have to file a damage claim with the shipping carrier in order to receive store credit.
DO YOU OFFER WHOLESALE PRICING?
Yes, we do offer wholesale pricing. If you’re interested in placing a wholesale order, please email info@simplyahhmazingcandles.com for more information.